Client Service Director (Qualitative) — Copenhagen

Division/department: Qualitative

Job description

We are looking for a person who is responsible for business development and superior client satisfaction. The person should also be responsible for all aspects of large, complex research studies from set-up through to completion (with assistance of junior and senior research staff) and responsible for build-up of a strong and market-leading qualitative team.

Responsibilities

Actively build new and strengthen existing client relationships

• Communicate clearly with clients and build a proactive relationship with them
• Excel in meeting clients needs / expectations
• Help senior research staff to build new relationships by supporting sales efforts including contributing to pitches
• Contribute to other marketing activity and understand business objectives
• Attend and facilitate detailed/complicated briefs and offer relevant methodological alternatives
• Design research solutions and write proposals including costing

Build industry and research expertise

• Become knowledgeable about the market research industry and with your specific area of expertise
• Keep up-to-date with relevant Synovate solutions and understand market positioning

Deliver superior research projects to the market

• Responsible for projects and responsible for help/guidance of others if required
• Responsible for overall briefing and liaising with 3rd party suppliers (fieldwork, translation, media agencies etc), and support departments (field, DP)
• Act as primary client contact during project execution for large sized clients
• Able to delegate workload effectively to junior members of staff ensuring a clear understanding
• Responsible for checking and enriching the work of more junior staff with a high level of accuracy
• Be able to conduct thoughtful and insightful analysis and develop meaningful hypothesis from data
• Responsible for all aspects of debrief
• Present debrief and guide others in presenting when applicable
• Write reports and make recommendations based on findings and previous experience

Understanding of spending and profit margins and demonstrable results in cost saving practices

• Educated to graduate or similar level
• Strong research experience required in a market research agency or related area in a qualitative capacity

Requirements

• Excellent knowledge and experience of principle qualitative research techniques
• Excellent project management skills
• Good communication in both verbal and written work
• Excellent Client facing ability and a team player
• Good presentation & management skills
• Good levels of skill in Word, PowerPoint, Excel, and Outlook are required
• Fluency in one or more languages would be beneficial but not obligatory
• Customer (existing and new) Focus
• Delivers results
• Good interpersonal skills
• Excellent at Communication and Influence
• Innovative & Good at taking decisions
• Good problem solving skills
• Excellent prioritizing skills & time management skills
• Creating powerful Teams
• Cross Functional Approach
• Values and Integrity

Contact(s) for this vacancy

Ulrika Frisk
ulrika.frisk@synovate.com

Last day of publishing is December 31, 2008

Client Service Director (Quantitative) — Copenhagen

Division/department: Quantitative

Job description

We are looking for a person who is responsible for business development and superior client satisfaction and also responsible for all aspects of large, complex research studies from set-up through to completion (with assistance of junior and senior research staff).

Responsibilities

Actively build new and strengthen existing client relationships

• Communicate clearly with clients and build a proactive relationship with them
• Excel in meeting clients needs/expectations
• Help senior research staff to build new relationships by supporting sales efforts including contributing to pitches
• Contribute to other marketing activity and understand business objectives
• Attend and facilitate detailed / complicated briefs and offer relevant methodological alternatives
• Design research solutions and write proposals including costing

Build industry and research expertise

• Become knowledgeable about the market research industry and with your specific area of expertise
• Keep up-to-date with relevant Synovate solutions and understand market positioning

Deliver superior research projects to the market

• Responsible for projects and responsible for help/guidance of others if required
• Responsible for overall briefing and liaising with 3rd party suppliers (fieldwork, translation, media agencies etc), and support departments (field, DP)
• Act as primary client contact during project execution for large sized clients
• Able to delegate workload effectively to junior members of staff ensuring a clear understanding
• Responsible for checking and enriching the work of more junior staff with a high level of accuracy
• Be able to conduct thoughtful and insightful analysis and develop meaningful hypothesis from data
• Responsible for all aspects of debrief
• Present debrief and guide others in presenting when applicable
• Write reports and make recommendations based on findings and previous experience

Understanding of spending and profit margins and demonstrable results in cost saving practices

• Educated to graduate or similar level
• Strong research experience required in a market research agency or related area in a quantitative capacity

Requirements

• Excellent knowledge and experience of principle quantitative ad hoc research techniques
• Excellent project management skills
• Excellent Client facing ability and a team player
• Good communication in both verbal and written work
• Good understanding of statistics
• Good presentation & management skills
• Good levels of skill in Word, PowerPoint, Excel, and Outlook are required
• Fluency in one or more languages would be beneficial but not obligatory
• Customer (existing and new) Focus
• Delivers results
• Good interpersonal skills
• Excellent at Communication and Influence
• Innovative & good at taking decisions
• Good problem solving skills
• Excellent prioritizing & time management skills
• Creating powerful Teams
• Cross Functional Approach
• Values and Integrity

Contact(s) for this vacancy

Ulrika Frisk
ulrika.frisk@synovate.com

Last day of publishing is December 31, 2008