Aztec Operations Manager — London - London Bridge

Division/department: Synovate Aztec UK

Job description

Do you seek to understand the retail sector, are technology saavy and want to utilize your operational skills? Then consider working at Synovate Aztec, an innovative retail data-focused sector of Synovate. We have over 100 clients across leading retailers and blue-chip manufacturers throughout the UK in the FMCG and phone retailing sectors. We provide marketing and sales analysis to clients using retail sales data and leading edge software tools.

The role will ensure continuous running and availability of production and client service systems and manage a team of people dedicated to data processing and production to Synovate Aztec UK. The role will oversee all activities related to this including managing setup of retailer data feeds, delivery of the production function through the production team, and ensuring quality and timely delivery of loaded data to the client service function. This involves liaising with the local Synovate IT team and Aztec globally to ensure delivery of IT systems necessary to perform this task.

Responsibilities

Project Team Management – To manage a team of people dedicated to data production and through them to deliver the production function to Aztec UK. Key tasks:

• Personnel planning, recruitment and training
• Data loading, cleaning and checking
• Coding management and prioritisation of offsite support workers
• Data entitlements management
• Status reporting to the rest of the business

Aztec Software and systems

• Ensuring continuous running and availability of production and client service systems
• Ensure processing software is up to date with latest versions from our development team to allow optimum processing
• Feedback issues to support teams in development centres to get resolved

To run special projects – according to business needs (e.g. new web portals, transactional data processing)

• Identification and prioritisation of projects
• Identify resources perform planning, execution and delivery, directly or indirectly
• (may involve multiple people across units and countries)

IT Infrastructure – To deliver the IT infrastructure necessary to run the Aztec UK operation. Key components:

• Planning based on business activities
• Purchasing and capital budgeting
• Setup, and installation
• Data Security management
• (involves liaising with other offices + local Synovate support team)

Requirements

• A Bachelors Degree in business, science or otherwise. Formal IT qualifications not required
• Proven experience in IT management roles, preferably in MR or related functions
• Excellent general IT knowledge covering networking / server setup and maintenance / software installation / database management / office apps / web reporting and related areas
• Some knowledge of the continuous data market as it applies to scandata produced by retailer and used for MR purposes
• Experience in managing a team of at min 5 people
• Analytical and problem solving skills
• MS SQL skills preferred
• Excellent people management skills and is able to empathize with and manage a variety of personalities

Contact(s) for this vacancy

Astrid Millett — UK Recruitment Advisor
recruitment.uk@synovate.com

Last day of publishing is November 1, 2008

Client Service Manager — London - London Bridge

Division/department: Synovate Aztec UK

Job description

Do you seek to understand the retail sector, are highly organised and want to utilize your strong client-facing skills? Then consider working Synovate Aztec, an innovative retail data-focused sector of Synovate. We have over 100 clients across leading retailers and blue-chip manufacturers throughout the UK in the FMCG and phone retailing sectors. We provide marketing and sales analysis to clients using retail sales data and leading edge software tools. The roles will be responsible for providing onsite service at clients' offices, conduct training, assisting with analysis, developing client business and cementing the link between us and our clients.

In addition, the role is responsible for ensuring that Synovate Aztec is an integral part of the clients data needs through maintaining a positive relationship with clients and exceeding expectations by ensuring that deadlines are met or improved on. As some clients are based outside of London, some day or overnight travel will be required for some roles.

Requirements

• Experience with using retail sales data, preferably in the FMCG sector
• Excellent scan data analysis skills & technical know-how
• Has a well developed knowledge of MS Excel & a working knowledge of other MS Office software
• Is able to pick up & understand technical concepts & new software quickly
• Generally has a "thirst" for new ways to analyze and present data and is happy to work at a very detailed level where necessary
• Excellent people skills and ws able to empathize with a variety of personalities. Is patient and a good listener
• Good presentation skills including the ability to command the attention of a small to medium sized group and lead them through a training session

Contact(s) for this vacancy

Astrid Millett — Recruitment Advisor
recruitment.uk@synovate.com

Last day of publishing is November 1, 2008

Data Prep Administrator — London - London Bridge

Division/department: Data Preparation

Job description

Do you have good attention to detail and enjoy liaising with teams in different countries? Then consider this role of Data Prep Administrator that is responsible for scanning of paper questionnaires to be uploaded for offshore facilities to download. Provide support to Data Preparation Manager and Deputy Manager in managing coding and data capture for Synovate UK Operations.

The Data Preparation team are looking for a team player with a positive attitude and good organisational skills to coordinate scanning, logging and data entry.

Responsibilities

• Logging of all questionnaires received from Field
• Keeping an accurate record of questionnaire movement and serial numbers
• Scanning and supervision of other staff scanning of all paper questionnaires
• Supervision of suitable level of resource to ensure timely scanning of all work, with reference to predicted work volumes
• Management of file uploads and suitable archiving of hard and soft copy questionnaires
• Liaison with offshore teams to ensure receipt of appropriate files, assisting with queries about questionnaire volumes and completeness
• Assist Data Preparation Manager and Deputy Manager with tasks related to data capture and coding of all work for Synovate UK operations

Requirements

• Some experience in data entry / data capture processes
• A good understanding of research
• Understanding of quality systems requirements for data entry / data capture
• Great interpersonal skills to deal with colleagues
• Attention to detail to ensure quality scanning and coding
• Good organisational skills
• Understanding of computer systems appropriate to the role
• Strong numeracy and literacy skills

Contact(s) for this vacancy

Astrid Millett — UK Recruitment Advisor
recruitment.uk@synovate.com

Last day of publishing is October 31, 2008

Junior Administrator — London - London Bridge

Division/department: Facilities

Job description

To be responsible for the general administration function of the Facilities Team and provide specific support to the team in terms of staff absence.

To work closely with the Head of Facilities and Senior Facilities Co-ordinator to ensure all Housekeeping at Minerva is to the standards expected.

Responsibilities

• Sorting and sending external post including special deliveries and recorded mail
• Assist with removal & storage of recycling throughout building ensuring all area's are clean & clear
• Supervise the smooth running of Archive & Store on a daily basis to ensure area is kept tidy at all times
• Reception cover as and when required
• Print and Dispatch cover as and when required
• Catering cover as and when required
• Assist with the monitoring and tidying of all meeting rooms and ensure good Housekeeping is kept throughout the entire building
• Assist with meeting room bookings

Requirements

• Some demonstrated experience of facilities administration, including general tidiness of a business
• Proficient experience in Microsoft office
• Substantial experience in stock ordering and control
• Good people skills
• Proven proactivity
• Proven organisational skills
• Good team player

Contact(s) for this vacancy

Astrid Millett — UK Recruitment Advisor
recruitment.uk@synovate.com

Last day of publishing is October 31, 2008

Manager (Fieldwork International) — London - London Bridge

Division/department: Fieldwork International Healthcare, Online Quant / Patients

Job description

Are you an experienced fieldwork senior project manager that is interested in taking the next step in management? Then consider this role that is responsible for selling and marketing FI services, managing project teams and sales, ensuring standards are adhered to and resources are planned.

Responsibilities

CLIENT SERVICES

Project Management:

• To oversee the handling of and to stay informed of all key tasks, communication and deadlines for all projects running. "Run" the job meeting and ensure resources are sufficient and evenly distributed.
• Be a senior point of contact for both clients and staff in the set up stage of projects and when problem solving is needed

Sales and Marketing:

• To promote FI services, to existing clients and to new prospective clients
• To assist in developing new marketing and sales strategy, and to deliver these messages to clients internationally
• To oversee the project team in Business Development Activities

UNIT MANAGEMENT

Financial Responsibility:

• To maintain a steady gross profit margin in the unit by the management and training of all project staff
• Ensuring that FI Online pricing remains competitive through margin analysis and feedback from quoting
• assist Unit Director in forecasting and budgeting

Management Responsibility:

• Line Management of Senior Project Managers
• Deputise in the Directors absence

Requirements

• Experience working in a fieldwork related MR agency
• A good understanding of quoting and project financials
• A good understanding of financial reporting and analysis
• People management experience
• strong business development and client service skills, with a proven track record in managing clients and winning business
• Excellent communication skills, written and verbal
• Strong interpersonal skills to develop and nurture client relationships and to also forge close working relationships with the project management teams
• A team player with a collaborative approach

Contact(s) for this vacancy

Astrid Millett — Recruitment Advisor
recruitment.uk@synovate.com

Last day of publishing is November 1, 2008

Marketing Assistant — London - London Bridge

Division/department: Marketing Department

Job description

Are you a good communicator with strong initiative and attention to detail? Then consider this role within the marketing team that will assist and support with both UK and global marketing initiatives and responsibilities. Marketing is a global team spanning every market, practice and marketing discipline - this role will support the London based team that is responsible for Synovate UK, Synovate Healthcare (global practice), Fieldwork International Healthcare (international business stream, part of Healthcare), Synovate Retail Performance, Mystery Shopping and ViewsCast (globally).

Responsibilities

• Supporting internal comms initiatives for example, UK Round Up, GIN, Inside Track, FI Focus, Syntranet
• Assist in the planning and setup of client and corporate events
• Proofing articles
• Press tracking for global tracking records
• Liaison with printers
• Coordination of mail-outs
• Liaising with Marketing counterparts across Synovate
• Responsibility for compiling country client lists for Synovate Healthcare and migrating them onto global client database
• Assisting with maintenance of Synovate UK client database
• Booking client dinners

Requirements

• A keen interest in marketing
• Motivated and enthusiastic with a can-do attitude
• First rate organisational and time management skills
• A keen eye for detail
• A strong communicator at all levels
• Ability to work to deadlines and under pressure
• Creative - visually and / or in writing
• Genuinely team-oriented
• Self-starter with plenty of initiative
• Willing to learn, wanting to grow
• Can-do' attitude with a determination to overcome obstacles
• Good sense of humour

Contact(s) for this vacancy

Astrid Millett — Recruitment Advisor
recruitment.uk@synovate.com

Last day of publishing is October 17, 2008

Project Controller — London

Division/department: Synovate Healthcare / Therapy Monitors

Job description

Are you a multi-tasker with great communication skills? Then consider joining Therapy Monitors in Synovate Healthcare as a Project Controller. The role helps manage the recruitment and fieldwork of the HIV monitor and assists with the daily running of data processing and quality control.

Working in a small, yet fun team in a fast-paced business environment the role will be responsible for running the monitor including:

Responsibilities

• Assisting in setting sample composition and annual patient and doctor sample targets (specialty types, geographical split)
• Preparation of screening criteria and briefing of recruiters with instructions
• Weekly and monthly monitoring of fieldwork progress, proactive troubleshooting to meet targets and improve sample if required (may involve some analysis of resulting data in collaboration with analysts)
• Annual preparation of all data processing materials (diary form, doctor instructions, coding bible, translation, etc.)
• Weekly processing of edits, addition of new codes, answering coding queries, verification of quality of coding (collaboration with DP team (IHR and Telephone Unit, may involve liaising with analysts and product manager)
• Preparation of the database (editing, table checking, logic checks within the database) and sending to clients

General team administration (including invoicing tracking, arranging briefings with DP teams, preparing, checking and sending database to clients, track software licenses, and tracking expenses) will also be required.

Requirements

• Has a patient and methodical approach to projects
• Excellent communication skills / organisation skills - a European language would be desirable
• An eye for details and numbers and interest in data analysis and sample composition
• Computer skills: Microsoft Word, Excel, PowerPoint, Publisher
• Proven track record of multi-tasking and dealing with multiple internal and external teams an advantage
• Knowledge of market research an advantage
• A healthcare background and / or interest would be desirable but not essential

Contact(s) for this vacancy

Astrid Millett — UK Recruitment Advisor
recruitment.uk@synovate.com

Last day of publishing is October 31, 2008

Research Executive — London - London Bridge

Division/department: Financial and Business Services - Royal Mail Client

Job description

This role is ideal for a candidate who is looking to enhance their client facing and analysis / insight skills and to take their career to the next level, working on a high profile study for a blue-chip client. Reporting to a Research Manager the chosen candidate will be able to get involved in all aspects of this account, but with a focus on insight and reporting, while receiving extensive support and mentoring from senior team members. The client account is in its second year of operation and is extremely valued by the client who wants to ensure that its full potential is maximized across their business. Please note that F&BS is a new and rapidly growing team at Synovate, and therefore this position offers a real opportunity to play a part in that growth and work with a fun and energetic team.

Responsibilities

• Supporting the team on the maintenance and development of a key account
• The role will encompass many research skills, but will focus on the preparation of and delivery of findings for quantitative research, although there will also be some day-to-day project management
• There will be some client contact, with the opportunity to attend client internal meetings
• Supporting the preparation of thoughtful and insightful analysis and developing meaningful hypothesis from data
• Work with a variety of staff across Synovate, ensuring the smooth running of the project across team
• As applicable, there will be additional elements and spin-off research and the candidate will need to help design research solutions and write proposals

Requirements

• Educated to graduate level or equivalent
• Basic research experience required in a market research, agency or related area in a quantitative capacity
• Basic knowledge of quantitative research techniques
• Ability to deal with client requests in a confident and professional manner
• Project management skills
• Experience of presenting results in an engaging and accurate manner
• A high level of attention to detail is vital
• Proven literacy and numeracy skills
• Good levels of skill in Word, PowerPoint, Excel, and Outlook are required

Contact(s) for this vacancy

Astrid Millett — UK Recruitment Advisor
recruitment.uk@synovate.com

Last day of publishing is October 31, 2008

Research Manager (Public Sector / Transport) — London - London Bridge

Division/department: Public Sector, Charities and Transport Team

Job description

Bring your enthusiasm and knowledge in public sector research to be a core team member on the Public Sector Charities and Transport team. The majority of the team's business is supporting a key account - Transport for London - as well as some other accounts including government agencies and charities. With minimal supervision you will take ownership of client relationships on these accounts. You will be responsible for project management and conduct research studies from setup through to completion. You will be supported by a team of both senior and junior researchers and will provide guidance and coaching to trainee researchers.

Responsibilities

• Attend and take less complicated briefs and offer relevant methodological alternatives
• Design research solutions and write proposals including costings with minimal guidance from senior research staff
• Assist with sales
• Communicate clearly with clients and build a proactive relationship with them
• Help senior research staff to build new relationships by supporting sales and new business development efforts including contributing to pitches
• Able to run and be responsible for smaller projects and help others if required
• Be able to meet clients needs / expectations with minimal Director input
• Responsibility for briefing and liaising with 3^rd party suppliers (fieldwork, translation, media agencies etc), and support departments (field, DP)
• Act as primary client contact during project execution for small / medium sized clients
• Able to delegate workload effectively to junior members of staff ensuring a clear understanding
• Responsible for checking the work of more junior staff with a high level of accuracy

Requirements

• Thorough knowledge and experience of quantitative market research and principle ad hoc research techniques, including face-to-face, telephone and online studies.
• Experience and / or interest in public sector research
• Proven project management skills
• Able to communicate clearly both in verbal and written work
• A high level of attention to detail is vital
• Understanding of SPSS, Quanvert or other data processing packages an advantage
• Client facing experience essential
• Proven presentation skills
• Some management experience would be beneficial

Contact(s) for this vacancy

Astrid Millett — Recruitment Advisor
recruitment.uk@synovate.com

Last day of publishing is November 1, 2008