Business Development Manager / Director Europe — London / Paris ...

Locations: London / Paris / Germany

Job description

Lead the sales generation process for Business Consulting Europe. Implement sales process best practices and ensure they are understood by all key managers within Business Consulting. Establish excellent relationships with all key Synovate Business within Europe in order to leverage the Synovate client base.

• Accountable for sourcing and closing assignment in the European region
• Develop new business relationships, generate and negotiate new income to an agreed annual target of revenue, to increase year on year
• Equip the European management team with innovative selling tools and techniques
• Responsible for your own lead generation and appointment setting
• Present Synovate Business Consulting (SBC) to potential clients through direct communication in face to face meetings, telephone calls and emails
• Manage and maintain a healthy pipeline
• Respond to tenders and requests for information in a timely manner
• Actively and successfully manage the sales process through lead generation; credentials pitch; asking questions; solution pitch; negotiation; close and handover to the account management team
• Responsible for new business and expected to self manage. Support would however be available from the consulting team with the right subject expertise for the pitch
• Actively represent SBC at industry events and tradeshows
• Keeping abreast of issues affecting the business consulting industry and collecting competitor intelligence

Requirements

• Excellent communication (written and oral), and interpersonal skills
• Strong professional manner and polished appearance to gain new business leads and contacts
• Drive, motivation and acute attention to detail
• Capable to interact with top executives in large local and international firms
• Able to organise information and work independently as well as part of a team
• An MBA from a reputed institute, ideally with an engineering master degree or scientific academic background is desirable
• Substantial relevant experience in consulting and / or service industry
• Strong client-driven and strategic mindset
• Able to work under tight deadlines and manage stress well
• Eager to learn
• Willing to spend a significant amount of time out of the office in meetings. Travel is a major factor

Contact(s) for this vacancy

recruitment.uk@synovate.com

Last day of publishing is Thursday, 8 April 2010

Facilities Coordinator — London, London Bridge

Division/department: Facilities team

Job description

This role is responsible for supplying all catering requirements for general use in the Minerva House office, as well as keeping the communal areas, such as stationary rooms and Bus Stops at a suitable level of tidiness, cleanliness and free from obstruction to meet with H&S standards.

• Efficient stock ordering and stock control of catering supplies for the kitchens and café
• Distribution of milk across Minerva on a daily basis
• Assist with catering for external and internal meetings
• Assist reception with deliveries and couriers arriving in Minerva
• Assist with the monitoring and tidying all 30 meeting rooms regularly throughout the day
• All roles within the facilities team will be interchangeable due to holidays, sickness etc, and therefore any duties within the whole facilities function will be shared within the team when necessary
• General ad-hoc administration

Requirements

• Proven experience of facilities administration, including general tidiness of a business
• Substantial experience in stock ordering and control
• Good people skills
• Proven proactivity
• Proven organisational skills
• Good team player
• Good communication skills
• 5 GCSEs or equivalent

Contact(s) for this vacancy

recruitment.uk@synovate.com

Last day of publishing is Saturday, 3 April 2010

Project Manage — London, London Bridge

Division/department: Global Online Operations, Healthcare

Job description

The Project Manager is responsible for ensuring projects within the team are run on time, to specification and to budget. The supervision and development of Project Coordinators in conjunction with the Senior Project Manager is also a key purpose of this role.

Project and Internal Client Management

• Ensuring project management systems are adhered to, planning, pro-active problem solving, overall client management during projects ensuring maximum client satisfaction and high quality of service
• Assist with all internal client queries
• Regular and detailed updating of internal clients

Providing quotations

• Providing quotations for internal operations work and providing feedback / desk research for quotes

Financial Management

• Make decisions / approve payment of project related costs in accordance with budget and margin targets
• Setting and approval of incentive rates in line with rate cards
• Monitor project performance in accordance with department plan
• To ensure interim bill are done as soon as a project is commissioned (if/when applicable) and final bills are submitted bi-monthly

Staff development and leadership

• Coaching and supervising project coordinators and freelancers as required, in conjunction with the SPM
• Leading the team with support from other Healthcare GOO senior colleagues if the SPM is absent

Quality control

• Ensure SOPs are followed in support of ISO and knowledge management / data protection obligations
• Regular and timely updates of Jobsworth, Solomon, ACT

Requirements

• Experience in quantitative project management in a Market Research Environment (Healthcare experience preferable but not essential)
• Online and pen and paper research experience
• Experience in operational costs and budget
• Medium level of internal client management experience
• Strong ability to manage, coach and mentor junior staff
• Excellent communication skills
• Methodical and organized. Must have the ability to multi-task and look after many varying types of project simultaneously
• Enjoys working to deadlines
• Good IT skills, experienced with Office packages

Contact(s) for this vacancy

recruitment.uk@synovate.com

Last day of publishing is Monday, 12 April 2010

Project Manager — London, London Bridge

Division/department: Operations Project Management Department

Job description

The scope of this role is to manage CATI, and face-to-face projects and provide a good service to all internal clients, from costing stage through to fieldwork delivery.

The Project Manager is responsible for obtaining and providing all project related instructions and materials and briefing relevant members of the Data Capture Department (telephone centre & regional Supervisors) staff on each project. They are responsible for ensuring that all projects are allocated to the external Supervisors and telephone team and making sure that it’s completed on time and within budget.

Project management:

• Utilising and updating Project Management tools/systems
• Providing internal costs for fieldwork and coding in the UK (i.e. UK fieldwork and foreign work undertaken from the UK)
• Agreeing timetables for fieldwork and coding with internal clients
• Ensuring each project is allocated to a suitable site/team and that project requirements are communicated to relevant staff accordingly
• Organising pilots and review results with researchers and team
• Providing feedback on fieldwork related issues to internal clients and to report any problems encountered
• Ensuring that all updates are provided to internal clients in a timely fashion
• Ensuring that all deadlines are met
• Assist with client visits/listening-in sessions

Quality Control:

• Adhere to all internal procedures
• Liaising with internal clients on questionnaire design and providing feedback in this regard
• Liaise with, and provide feedback to, DP/script writers to ensure that questionnaire set-up is completed on time
• Ensuring that all CATI & PAPI scripts are checked for errors and 'interviewer friendly'
• Finalising briefing material and briefing supervisors and the team prior to fieldwork
• Check transcriptions (when applicable)
• Ensuring data protection is complied with and that quality standards are met or exceeded

Financial Management:

• Agreeing project specific fees (when applicable)
• Monitor performance and ensure that all projects are delivered within budget constraints
• Authorising casual worker’s pay claims (when applicable)

Requirements

• Previous experience in Market Research as an interviewer and Supervisor / Project Controller required
• Market research and/or Healthcare knowledge essential
• Excellent communication skills
• Good numeracy and literacy skills
• Good decision making skills
• The ability to relate to staff at various levels and those with different skills or personalities
• The ability to work on own initiative
• The ability to multi-task essential, must be methodical and well organised
• The ability to demonstrate passion, drive and enthusiasm to move the business forward during difficult times
• Good knowledge of Word and Excel
• Educated to graduate level or similar

Contact(s) for this vacancy

recruitment.uk@synovate.com

Last day of publishing is Saturday, 3 April 2010

Research Manager — London, London Bridge

Division/department: Consumer Goods

Job description

The Consumer Goods team is looking for a team player with a positive attitude, an individual who has enthusiasm and passion for the FMCG sector. We work for a large variety of major clients in all areas of NPD, concept & product testing, pricing, packaging, promotional and shopper research using many types of methodologies.

A large part of our work is product testing and evaluation, but by no means all. We manage segmentation projects, brand positioning projects and packaging projects amongst others

We are keen to spread our reach within client companies into every part of the quant research area. We have very talented people delivering research and developing new applications to help solve client marketing problems.

• With minimal supervision you will be responsible for all aspects of research studies from set-up through to completion.
• Attend and take briefs and offer relevant methodological alternatives
• Design research solutions and write proposals including costings
• Act as primary client contact during project execution
• Assist with sales
  
  - Communicate clearly with clients and build a proactive relationship with them
  - Help senior research staff to build new relationships by supporting sales efforts including contributing to pitches
  - Contribute to other marketing activity and understand business objectives
• Responsibility for briefing and liaising with 3rd party suppliers
• Questionnaire design
• Able to delegate workload effectively to junior members of staff ensuring a clear understanding
• Be able to conduct thoughtful and insightful analysis and develop meaningful hypothesis from data
• Responsible for designing debrief with guidance from senior staff
• Presentation of debrief to clients
• Write reports and make recommendations based on findings and previous experience
• Understand the relationship between spending and profit margins and review areas in line with cost efficiency
• Build industry and research expertise
  
  - Become knowledgeable about the market research industry and with your specific area of expertise
  - Keep up-to-date with relevant Synovate solutions and understand market positioning

Requirements

• NPD experience is highly desirable
• Thorough knowledge and experience of principle ad hoc research techniques, including face-to-face, telephone and online studies
• Solid project management skills
• Able to communicate clearly both in their verbal and written work
• Good team player
• A high level of attention to detail is vital
• Good levels of skill in Word, PowerPoint, Excel, and Outlook are required
• Understanding of SPSS, Quanvert or other data processing packages would be an advantage
• Good understanding of statistics
• Client facing experience essential
• Fluency in one or more languages would be beneficial but not essential
• Proven presentation skills

Contact(s) for this vacancy

recruitment.uk@synovate.com

Last day of publishing is Monday, 12 April 2010