Customer Experience case studies
Shell Lubricants: Putting Insights into Action
Synovate helped Shell Lubricants build commitment and loyalty with its global distributor network.
Motor Industry Accelerates the Pursuit of Loyalty
Improving customer loyalty in the South African motor industry
Microsoft Aligns Operational Metrics with Loyalty Strategy
Synovate helped Microsoft embed critical metrics into their reporting and decision making process.
Building Relationships with Electric Utility Customers
US utility provider Salt River Project uncovers the drivers behind customer attitudes and beliefs.
TELUS Connects the Dots
Senior leadership at TELUS gains the data to validate its customer-focused business strategy.
Mystery Shopping
Global mystery shopping projects drive positive change in organizations around the world.
Applebee's Gets Real Time
ViewsCast real-time automated survey system captures the voice of the customer and gives Applebee's the dish on customer feedback.
UPC Wins Awards for Contact Center Service
UPC broadband's award-winning Dutch call centre chooses ViewsCast real time survey solutions to improve customer satisfaction levels while optimizing their call centres.
Optical Express
Optical Express installs Synovate Retail Experience Customer Counting
Carphone Warehouse
Super-fast web reporting tracks customer activity
Slater Menswear
Measuring the impact of advertising at Slater Menswear
