Customer Experience Solutions
A comprehensive set of customer focused research and consulting solutions
Needs
Synovate Solutions
Engagement - Align the senior executive team
Experience Management Diagnostic
Measurement Audit
Strategy Development
Measurement Audit
Strategy Development
Insight - Understand the drivers of customer behaviour
Quantitative survey research, Customer satisfaction measurement
Customer journey mapping
Retail behavioural analysis
Customer journey mapping
Retail behavioural analysis
Action - Integrate the customer experience with business processes
Actionable Reporting
Implement customer experience strategies
Footfall monitoring
Implement customer experience strategies
Footfall monitoring
Embedment - Connect the entire organization into delivering the experience
Voice of the Customer programmes
Enterprise Feedback Management
Customer Touch-point Measurement
Retail experience audit
Enterprise Feedback Management
Customer Touch-point Measurement
Retail experience audit
Capture - Enable employees to capture the full value of customer centricity
Communication, Training
and Performance
Management
and Performance
Management