ExM ViewsCast

ExM ViewsCast is a global, automated feedback system that provides you with a cost effective approach for accurately and instantly gathering customer feedback. And, with ExM ViewsCast, you can access the results in real-time using ViewsSummary, the ExM ViewsCast web reporting tool providing you with invaluable feedback helping you to drive your business forward (custom web deliverables also available).

ExM ViewsCast combined with the thought leadership and advanced analytics provided by our team of ExM experts will provide you with powerful insights into your customer experiences to help your organization develop best practices, target training opportunities, and identify operational improvement initiatives.

Invite customers to participate in an ExM ViewsCast survey through your POS receipt system, through a card invite at point of checkout, through a recorded message at your call center (other options available as well depending on the type of customer survey being conducted). The ExM ViewsCast team will work closely with you to design an optimal invitation solution that fits best with your operations.

Think of ExM ViewsCast as a computer that answers the phone. Your customers simply respond to automated IVR survey questions that are recorded in their local language and dialect. They simply press buttons on their phones that correspond with their answers. You can also ask them to record their own "Voice of the Customer" comments as part of the survey so you can hear directly from your customers about their experiences.

ExM ViewsCast offers an integrated approach to data capture, making it easier than ever to obtain feedback. In addition to capturing surveys via automated telephone (IVR) interviewing, ExM ViewsCast provides customers with the opportunity to complete surveys online or even via SMS so that you can offer the choice of response methods.

To view your results, simply log on to your ViewsSummary real-time web reporting site and input your user name and password. Once on this site, you'll be able to see your results for your closed ended questions and listen to / read your Voice of the Customer comments. We can even program reporting hierarchies into your site to provide you with views that are most useful to you and your organization. ExM ViewsCast can also send Hot Alert email reports to key members of your team to help identify problem areas allowing for customer retention through timely issue resolution.

ExM ViewsCast - real people, real data, real-time. Click on the links below for more information or to contact us directly. We look forward to hearing from you.