Overview of ExM Solution

Synovate's Experience Management (ExM) suite of research solutions represents more than 20 years of expertise gained from working at the frontline with customers. It's hands-on, practical and effective.

The ExM suite has been engineered from the ground up for more speed, flexibility, cost-effectiveness and accuracy than any other product on the market.

• ExM Customer – Understand your customers more intimately than ever. Learn what drives them rationally and emotionally.
• ExM Tracker – For real-time tracking of your day-to-day customer contact performance.
• ExM Employee – Identify the issues that act as barriers to creating a customer loyalty driven workforce.
• ExM Mystery Shopping – Measuring the quality of retail service or gather specific information about products and services.
• ExM ViewsCast – An automated, global feedback tool that lets you economically, accurately and instantly gather customer feedback.
• Retail Performance – Tools for footfall monitoring and behavioural analysis deployed by retailers.
• Customer Experience Consulting – helps organisations transform research and insights into actions employees can take to improve Customer Experience.