Meet the team

• Brent Stewart
  Executive Sponsor, Synovate Customer Experience

• Larry Crosby
  Ph.D., Chief Loyalty Architect, Synovate Customer Experience

• Bruce Wells
  CEO of SPSL, Mystery Shopping and ViewsCast

• Jonathan L. Masland
  Ph.D., Global Director of Practice Growth & Development, Synovate Customer Experience

• John Vidmar
  Ph.D., Global Director, Performance Tracking, Synovate Customer Experience

• Cheryl Rieger
  Ph.D., Global Director of Knowledge, Synovate Customer Experience

• Bruce Corner
  Global Director R&D, Synovate Customer Experience

• Rob Huijboom
  Global Director, Business Development for ViewsCast

• Wendi Jaeger
  Senior Vice President ViewsCast

• Ian Jeffrey
  Sector Director, Sub-Saharan Africa, and Mystery Shopping Thought Leader

• Emma-Louise McInnes
  Associate Director & Global Mystery Shopping

• Darren Smith
  General Manager, Singapore, and ViewsCast ExpertCoordinator, Synovate UK