December 2009
Long live luxury: global survey

People have an odd relationship with luxury. Some of us feel we deserve it and revel in unabashed luxury. Some indulge in it but feel they maybe should not have. Some cannot afford it, but want it. And for many, it's simply not even a consideration... the basics in life are tough enough to obtain. Of course a recession makes luxury retail even more challenging. Selling things that people do not need (although this writer has been known to argue that those Ferragamo shoes were 100% necessary to life) during a time when many are at least morally forced to examine their spending patterns makes for interesting times.

October 2009
Synovate 'check outs' global grocery shopping

Grocery shopping. Most of us do it. Some of us reluctantly, some of us with a sense of anticipation and pleasure. Some of us want it to be social, and some want it over and done with as soon as possible. Some approach it with military precision and others can be heard wailing 'argh, I forgot the milk!' on the way home (ok, that's me). Grocery retailers need to take into account myriad attitudes and approaches and make the experience satisfying for customers and profitable for the company. Like all marketers, to get that balance right, they need to know how people feel, their habits and what they like. Synovate asked more than 6,700 people across 10 markets to spill the beans on their grocery shopping approach.