CAHPS

As a healthcare provider you may need to conduct the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) for accreditation, but as a player on the increasingly competitive managed healthcare landscape, you need more than just data – you need analysis that shows you how you can best use your CAHPS data to benefit your brand. As an NCQA certified CAHPS vendor, Synovate has all the resources to make your CAHPS administration run smoothly.

After we administer your CAHPS survey we can provide you with a full summary of the results including comparisons with past results, the NCQA national database findings, and the NCQA benchmarks that are used in the MCO accreditation process.

We also offer a unique Member Retention Model (MRM) designed to identify attributes of your members' care experience that drive their satisfaction with their health plans and healthcare. The MRM identifies:

• The foundation of member satisfaction,
• Areas that provide opportunity for growth in member satisfaction,
• The impact of improvement in specific care areas of members' decisions to stay with your plan.

For more information please contact:

David Bryant
Send an email
Telephone: +1 703-663-7280