Fresh market research findings that pack a punch.
 

September 2008


Up in the air about intimacy


Very much related to the seat issue is who you sit next to... Who hasn't fearfully glanced up the aisle waiting to see who will be your new neighbour for the next several hours of your life?

Scott Lee, Executive Director of Synovate in Hong Kong, said the crux of the issue here for most people is the forced intimacy.

"Sharing your personal space with strangers is not something that many people look forward to. Still, air travellers in some markets seem quite ok with it – perhaps even relishing the chance to meet new people – while people in other markets like Hong Kong seem to want to shut down and avoid others."

The study asked people to agree or disagree with a series of statements, one of which was 'I prefer sitting next to someone of my own sex'. Overall, a little over one third of respondents agreed with this (34%). The highest agrees were from Hong Kong (65%), Malaysia (57%) and Thailand (53%).

Of course it's interesting to see a gender breakdown on this... and sure enough, women are far more likely to answer in the affirmative than men. Forty-four percent of all women travellers say they want to sit next to someone of their own gender, while only 24% of men do. In Hong Kong, 78% of women want to sit next to another woman.

"There are a couple of factors at work here. One may be awkwardness between men and women – in some markets sexual tension, and in others, related to religion – plus it must be said that men seem to always take the arm rest and as much leg room as possible... often without thinking about it. No wonder women want to avoid us," Mr Lee said.

But not everyone avoids social contact. The study also asked whether respondents agreed with the statement 'I enjoy making conversation with the people sitting next to me' and, overall, 57% agree. People from Malaysia and the Philippines most like a chat (77% and 74% respectively) and those from Thailand (60% disagreed), Taiwan (58%) and Hong Kong (57%) do not.

It turns out that flying in Asia is a minefield of potential mile-high mishaps.


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> Transactional travel or sky-high service?

> The seat of power

> Children shouldn't be seen, or heard

> Air travel to nose dive?

> How can an airline fly high?

> About the Synovate global air travel survey





 
CURIOSITIES

Only 4% of all people across the markets surveyed nominated airline food as their favourite part of flying. However, it doesn't matter if it's the chicken or the fish for 12% of Filipinos and 11% of people from the UAE, who look forward to tucking in whenever they get on board.

Hong Kongers are most likely to have laptops out in-flight, with 11% saying the chance to get some work done without interruption is what they like best about air travel.

Plane and seat design are critical to passenger satisfaction. Sixty-three percent of air travellers say they prefer window seats... tricky to keep everyone happy!

Coffee, tea or me? Only three percent of air travellers in the markets surveyed said the thing they most liked about flying was 'attractive flight attendants'. However, Synovate's focus group experience is that, once mid-conversation, a large proportion of people rather sheepishly admit this is an important part of the in-flight experience... perhaps something people will admit to face-to-face only!



BACK ISSUES

Social networking myths and facts

Is 'green' the new black?

Global survey: What would you do to be beautiful?

Global healthcare survey looks at patient power

Young Asians fit 38 hours of activities into one day (but still manage eight hours sleep!)

Cents and sensibility: Global attitudes to cash

Revealing consumers' jeans joys and denim blues...

Three obvious facts about the world's emerging markets (and the less obvious... what they really mean for your brand)

Fast food addiction, obesity and other weighty issues

The Olympic Games... Greatest show on earth or five-ringed circus?

Democracy doesn't always get the vote

More...


 
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Thank you for reading Synovate In:fact. This issue of In:fact was based on information gathered from a ViewsNet online survey and a Global Omnibus survey. As a global, full-service market research provider, Synovate is well-positioned to conduct online, telephone and in-person research on a local, regional or global basis. We believe in our subscribers' privacy rights. The data you provide us will not be shared with third parties.