Fresh market research findings that pack a punch.
 

September 2008


Air travel to nose dive?


But will people even get on planes in the current economic environment? Across the markets surveyed, Synovate asked air travellers to choose one answer that best summed up the effect of fuel surcharges and increased costs of air travel for their situation. The study was conducted in July and, in cautiously good news for airlines, the highest overall answer was 39% who said 'I would consider looking for airlines offering cheaper flights'. This was the highest in Brazil at 62%, followed by Canada and the United Kingdom (UK) at 48%.

Synovate's CEO for the UK, Michelle Norman, said people are not necessarily curtailing their travel plans, but they are bargain-hunting on prices.

"There was strong demand for budget carriers over the summer – people have not been willing to cancel their summer breaks. Budget airlines are a well-established means of travel in the UK, plus domestic holidays have the reputation of being rather expensive.

"The true test for the airlines – and the sustainability of their passenger loads – is about to come though. With a rocky economy and the traditionally slower winter period approaching, we may see some carriers running a little emptier and suspending some routes," she said.

Eighteen percent of Thais, 17% of Germans and 16% of Britons and Americans said they would now consider alternative modes of transport for their travel.

"As people ponder planes, trains or automobiles, we need to also realise the impact of all the talk of carbon footprints. Certainly in Germany and the UK, there has been huge publicity about this and how other means of transport like trains may be better for the environment," Ms Norman said.


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> Transactional travel or sky-high service?

> The seat of power

> Up in the air about intimacy

> Children shouldn't be seen, or heard

> How can an airline fly high?

> About the Synovate global air travel survey





 
CURIOSITIES

Only 4% of all people across the markets surveyed nominated airline food as their favourite part of flying. However, it doesn't matter if it's the chicken or the fish for 12% of Filipinos and 11% of people from the UAE, who look forward to tucking in whenever they get on board.

Hong Kongers are most likely to have laptops out in-flight, with 11% saying the chance to get some work done without interruption is what they like best about air travel.

Plane and seat design are critical to passenger satisfaction. Sixty-three percent of air travellers say they prefer window seats... tricky to keep everyone happy!

Coffee, tea or me? Only three percent of air travellers in the markets surveyed said the thing they most liked about flying was 'attractive flight attendants'. However, Synovate's focus group experience is that, once mid-conversation, a large proportion of people rather sheepishly admit this is an important part of the in-flight experience... perhaps something people will admit to face-to-face only!



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Global survey: What would you do to be beautiful?

Global healthcare survey looks at patient power

Young Asians fit 38 hours of activities into one day (but still manage eight hours sleep!)

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Revealing consumers' jeans joys and denim blues...

Three obvious facts about the world's emerging markets (and the less obvious... what they really mean for your brand)

Fast food addiction, obesity and other weighty issues

The Olympic Games... Greatest show on earth or five-ringed circus?

Democracy doesn't always get the vote

More...


 
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Thank you for reading Synovate In:fact. This issue of In:fact was based on information gathered from a ViewsNet online survey and a Global Omnibus survey. As a global, full-service market research provider, Synovate is well-positioned to conduct online, telephone and in-person research on a local, regional or global basis. We believe in our subscribers' privacy rights. The data you provide us will not be shared with third parties.