Job title/position:

Research Manager, Insight and Delivery Focus

Division/department:

Financial and Business Services - Royal Mail Client

Job description

Are you someone with solid continuous research experience that is client-focused in nature, and is looking to build a great client relationship? Then consider this new role within the Financial and Business Services team to support the Royal Mail account. This role is ideal for a candidate who is looking to enhance their client facing and analysis/insight skills and to take their career to the next level, working on a high profile study for a blue-chip client. Reporting to a Research Director the chosen candidate will be encouraged to take a lead in all aspects of insight and reporting (and some project management), while receiving extensive support and mentoring from senior team members. The client account is in its second year of operation and is extremely valued by the client who wants to ensure that its full potential is maximized across their business. Please note that the Financial & Business Services team is a new and rapidly growing team at Synovate, and therefore this position offers a real opportunity to play a part in that growth and work with a fun and energetic team.

• Supporting the lead Director on the maintenance and development of a key account
• The role will focus on the insight and delivery of findings for both quantitative and qualitative research programmes, although there will be some day-to-day client management
• There will be extensive client contact, including presentations and workshops and we are looking for a candidate who can excel in meeting clients needs/expectations
• Conducting thoughtful and insightful analysis and developing meaningful hypothesis from data. There is a large appetite from the client to use research throughout the business, and the candidate needs to work closely with the client to develop insight and recommendations, and support the distribution of these across the client's business
• The candidate will also need to work with a variety of staff across Synovate, ensuring the smooth running of the project across team
• The candidate will have line responsibility for one or two other members of staff, and will have to be able delegate workload effectively to junior members of staff ensuring a clear understanding
• As applicable, there will be additional elements and spin-off research and the candidate will need to help design research solutions and write proposals including costings

Requirements

• Knowledge and experience of principle ad hoc research techniques, including face-to-face, telephone and online studies
• Experience of customer satisfaction / loyalty research
• Client facing experience is vital, including the ability to deal with client requests in a confident and professional manner
• Proven literacy and numeracy skills
• Research experience required in a market research, agency or related area in a quantitative capacity
• Excellent project management skills
• A high level of attention to detail is vital
• Good levels of skill in Word, PowerPoint, Excel, and Outlook are required
• Understanding of statistics (working with an in house statistican)
• Able to deal with both quantitative and qualitative data
• Ideally staff management skills, but these can be developed through the position

Last day of publishing is May 16, 2008

Contact(s) for this vacancy:

Astrid Millett
Recruitment Advisor

Send resume to recruitment.uk@synovate.com

Job title/position:

Research Manager, Project Management

Division/department:

Financial and Business Services - Royal Mail Client

Job description

Are you someone with solid continuous research experience that is process-driven in nature, and is looking to get one's hands dirty in project management? Then consider this new role within the Financial and Business Services team to support the Royal Mail account. This role will appeal to people who are looking to bridge a research role with project management. The role will be primarily supporting the day-to-day management and development of continuous research for a key account (Royal Mail) within the Financial & Business Services (F&BS) division of Synovate UK (c.80% of time), whilst from time-to-time being involved in other ad hoc research for F&BS clients. Please note that the Financial & Business Services team is a new and rapidly growing team at Synovate, and therefore this position offers a real opportunity to play a part in that growth and work with a fun and energetic team.

• Supporting the lead Director on the maintenance and development of a key account
• Day-to-day management and planning of the account, ensuring that the project is running smoothly and that project efficiencies are identified and implemented. This would including briefing and liaising with 3rd party suppliers support departments, designing and writing accurate DP Specs to ensure they include all necessary analysis requirements
• Regular client contact, with the opportunity to attend client internal meetings
• Provide support during the reporting report. There is a large appetite from the client to use research throughout the business, and the candidate will need to support the lead director responsible for developing insight and recommendations from the research
• Supervisory responsibility for one or two other members of staff, and will have to be able delegate workload effectively to junior members of staff ensuring a clear understanding
• As applicable, there will be additional elements and spin-off research and the candidate will need to help design research solutions and write proposals

Requirements

• Knowledge and experience of principle ad hoc research techniques, including face-to-face, telephone and online studies
• Understanding of and preferable experience in customer satisfaction / loyalty research
• Client facing experience is vital, including the ability to deal with client requests in a confident and professional manner
• Multi-tasking skills are required as the role will have many priorities and time demands
• Excellent project management skills
• Proven literacy and numeracy skills
• Research experience required in a market research, agency or related area in a quantitative capacity
• A high level of attention to detail is vital
• Good levels of skill in Word, PowerPoint, Excel, and Outlook are required
• Ideally staff management skills, but these can be developed through the position

Last day of publishing is May 16, 2008

Contact(s) for this vacancy:

Astrid Millett
Recruitment Advisor

Send resume to recruitment.uk@synovate.com

Job title/position:

Research Manager - Communications

Division/department:

Communications Specialists

Job description

Bring your enthusiasm and knowledge in brands and communications to be a core team member on the Communications Specialists team. The majority of the team's business is brand and communications tracking as well as some ad hoc pre-testing. With minimal supervision you will take ownership of client relationships on two key accounts, Toyota and Tesco. You will be responsible for project management and conduct research studies from setup through to completion. You will be supported by a team of both senior and junior researchers and will provide guidance and coaching to trainee researchers.

• Attend and take less complicated briefs and offer relevant methodological alternatives
• Act as primary client contact during project execution
• Design research solutions and write proposals including costings with minimal guidance from senior research staff
• Assist with sales through provision of proactive client relations
• Briefing and liaising with 3rd party suppliers (fieldwork, translation, media agencies etc), and support departments (field, DP)
• Design questionnaires
• Write medium reports and make recommendations based on findings and previous experience with minimal guidance from senior research staff
• Check the work of more junior staff with a high level of accuracy

Requirements

• Thorough knowledge and experience of quantitative market research and principle ad hoc research techniques, including face-to-face, telephone and online studies
• Agency MR experience a strong asset
• Experience in brand and communications tracking a must
• A strong interest in advertising and communications and a desire to specialize in it
• Proven project management skills
• Able to communicate clearly both in verbal and written work
• A high level of attention to detail is vital
• Understanding of SPSS, Quanvert or other data processing packages an advantage
• Client facing experience essential
• Proven presentation skills
• Some management experience would be beneficial

Last day of publishing is May 16, 2008

Contact(s) for this vacancy:

Astrid Millett
Recruitment Advisor

Send resume to recruitment.uk@synovate.com

Job title/position:

Research Executive

Division/department:

Financial and Business Services - Royal Mail Client

Job description

This role is ideal for a candidate who is looking to enhance their client facing and analysis/insight skills and to take their career to the next level, working on a high profile study for a blue-chip client. Reporting to a Research Manager the chosen candidate will be able to get involved in all aspects of this account, but with a focus on insight and reporting, while receiving extensive support and mentoring from senior team members. The client account is in its second year of operation and is extremely valued by the client who wants to ensure that its full potential is maximized across their business. Please note that F&BS is a new and rapidly growing team at Synovate, and therefore this position offers a real opportunity to play a part in that growth and work with a fun and energetic team.

• Supporting the team on the maintenance and development of a key account
• The role will encompass many research skills, but will focus on the preparation of and delivery of findings for quantitative research, although there will also be some day-to-day project management
• There will be some client contact, with the opportunity to attend client internal meetings
• Supporting the preparation of thoughtful and insightful analysis and developing meaningful hypothesis from data
• Work with a variety of staff across Synovate, ensuring the smooth running of the project across team
• As applicable, there will be additional elements and spin-off research and the candidate will need to help design research solutions and write proposals

Requirements

• Educated to graduate level or equivalent
• Basic research experience required in a market research, agency or related area in a quantitative capacity
• Basic knowledge of quantitative research techniques
• Ability to deal with client requests in a confident and professional manner
• Project management skills
• Experience of presenting results in an engaging and accurate manner
• A high level of attention to detail is vital
• Proven literacy and numeracy skills
• Good levels of skill in Word, PowerPoint, Excel, and Outlook are required

Last day of publishing is May 31, 2008

Contact(s) for this vacancy:

Astrid Millett
Recruitment Advisor

Send resume to recruitment.uk@synovate.com

Job title/position:

Research Director

Division/department:

Financial and Business Services - Royal Mail Client

Job description

Are you a leader who has an appetite for maintaining and growing client relationships through consultation, partnership and insight? Leading the management and development of a key account within the Financial & Business Services (FBS) sector of Synovate UK. The successful candidate would be supported by a team of researchers and would have significant line management responsibilities, while also receiving support and mentoring from senior management. The client account is in its second year of operation and is extremely valued by the client who wants to ensure that its full potential is maximized across their business. This is one of those accounts where it is possible to work closely not only with the client research team but also end users of the research, and to affect how research is used within the organization.

• Maintenance and development of a key account
  • This involves the development and delivery of a very dynamic B2B customer satisfaction survey (involving quantitative and qualitative research), plus the development of ad hoc research for the client
• Conducting thoughtful and insightful analysis and developing meaningful hypothesis from data
  • There is a large appetite from the client to use research throughout the business, and the candidate needs to work closely with the client to develop insight and recommendations, and support the distribution of these across the client's business
  • There will be extensive client contact, including presentations and workshops and we are looking for a candidate who can excel in meeting clients needs/expectations
• Design research solutions and write proposals. Proactively make suggestions and respond to briefs, offering relevant methodological options
  • The project is not a standard tracker, and offers much opportunity for development, ad hoc and spin-off research etc.
• Able to delegate workload effectively to junior members of staff ensuring a clear understanding. Responsible for overseeing the planning and for checking the work of more junior staff with a high level of accuracy
• Ensure and provide excellent internal and external communication tailored to suit the individual audience. This includes working with a variety of staff across Synovate, particularly to exploit our strong capabilities in loyalty research
• Proactively explore options for cost savings in the project, by utilizing smart-shoring options or by reviewing processes etc.

Requirements

• Excellent understanding of spending and profit margins and demonstrable results in cost saving practices
• Excellent knowledge and experience of principle ad hoc research techniques, including face-to-face, telephone and online studies
• Excellent staff management skills
• Experience of customer satisfaction / loyalty research
• Client facing experience is vital, including the ability to deal with client requests in a confident and professional manner, and to communicate effectively with clients at all ranges of seniority
• Excellent project management skills
• A high level of attention to detail is vital
• Good levels of skill in Word, PowerPoint, Excel, and Outlook are required
• Understanding of statistics (working with an in house statistician)
• Strong research experience required in a market research, agency or related area in a quantitative capacity

Last day of publishing is May 31, 2008

Contact(s) for this vacancy:

Astrid Millett
Recruitment Advisor

Send resume to recruitment.uk@synovate.com

Job title/position:

3 to 6 months Internship Opportunity at Synovate Healthcare, France

Division/department:

Synovate Healthcare, France

Job description

Our Synovate Healthcare team based in Paris offers 3 to 6 months remunerated internship opportunity.

Working in a dynamic and challenging environment of Synovate Healthcare, you will have the opportunity to experience both qualitative and quantitative market research projects applied to the pharmaceutical and medical devices industry worldwide.

Requirements

• University or Business School Bachelor's or Master's (1^st, 2^nd year) degree in economics, marketing, management
• Fluent French and English (written and spoken) are essential
• Knowledge of German, Spanish, or Italian would be a plus
• Strong analytical and organisational skills
• Interest in marketing research and possibly in the pharmaceutical industry

Last day of publishing is June 4, 2008

Contact(s) for this vacancy:

Assia Petrova
Recruitment Advisor

Send resume to assia.petrova@synovate.com

Job title/position:

6 months Internship Opportunity within Research Team "Industries and Services"

Division/department:

Research Team Industries and Services

Job description

During this Internship within our Research Team "Industries and Services", you will have the opportunity to:

• Be involved in all phases of a quantitative research project execution including, but not limited to questionnaire design and implementation, sample selection, fieldwork monitoring, data analyses
• Assist the Project Managers when meeting and / or communicating with Clients in order to understand in depth the Customers needs and to provide Best Quality Service
• Participate in the creation of Reports and Presentations according to our Clients' needs and Company methodology

Requirements

• University or Business School Bachelor's or Master's (1^st, 2^nd year) degree in economics, marketing or management
• Strong written and verbal communication skills in French and English
• Knowledge in statistics (SPSS or similar software) might be considered as an advantage
• Excellent computer literacy (MS Office)
• Self - starter, committed to finishing projects effectively, meeting the deadlines
• Ability to work both independently and as part of a team

We are offering:

• A remunerated Internship
• Stimulating and friendly international working environment
• Exposure and on the job training on the latest innovative Marketing Research Tools and Products
• Opportunity for Career Development

Last day of publishing is June 8, 2008

Contact(s) for this vacancy:

Assia Petrova
Recruitment Advisor

Send resume to assia.petrova@synovate.com

Job title/position:

Online Project Consultant

Division/department:

ViewsNet Online Data Collection

Job description

Responsible for consulting Synovate marketing groups on Online research best practices and the development of their questionnaires, sample plans, and study execution schedules, bringing the Online team to a higher level of project execution and marketing support.

• Provide an appropriate and sensitive level of client service to internal marketing groups in support of their online project execution needs
• Advise on the appropriateness and feasibility of online methodology
• Offer recommendations on Online panel usage
• Recommend questionnaire design solutions and its impact on project execution and data collection (initial coordination will help Researchers to submit a final, Online-ready questionnaire into production)
• Counsel on sample design and sample selection (using Synovate Panel, purchased sample, and/or client lists)
• Counsel on quota design and quota management
• Provide competitive price quotes and proposals
• Develop and implement project ramp-up procedures that minimize costs and shorten turnaround times
• Reinforce global ViewsNet capabilities that are available to Synovate Client Service organization

Requirements

• Bachelor's degree in Marketing, Business or related field or equivalent in experience.
• 2+ years market research experience
• Thorough understanding of the company and department's operations as it relates to market research surveys and data collection
• Ability to effectively lead and motivate others in accomplishing established goals
• High level of energy, enthusiasm and commitment to success
• Excellent written and oral communication skills
• Excellent organizational skills with the ability to prioritize, handle and oversee multiple projects within established timeframe
• Strong conflict and problem solving skills
• Outstanding client service orientation
• Solid computer skills including Microsoft Office Suite and other business-related software systems

Last day of publishing is June 19, 2008

Contact(s) for this vacancy:

Oscar Gómez
Iberia HR Director

Send resume to oscar.gomez@synovate.com

Job title/position:

Chargé(e) d'Etudes

Division/department:

Synovate France

Job description

Synovate recherche pour sa filiale française (environ 100 personnes), un ou une Chargé(e) d'Etudes.

Sous la direction d'un Directeur d'Etudes, vous serez responsable de gérer toutes les étapes d'une étude, dans le domaine de la grande consommation, (rédaction du projet en conformité avec le cahier des charges, création du questionnaire, analyse des résultats) ainsi que la relation client.

Requirements

• Stage ou premiére expérience dans les études de marché, dans une société de service ou dans le domaine Agro-Alimentaire
• Formation Bac +5 de type DESS marketing, Ecole de Commerce ou Diplôme Agro-Alimentaire
• Anglais courant indispensable
• Maîtrise de Word, Excel, Powerpoint

Last day of publishing is July 27, 2008

Contact(s) for this vacancy:

Nathalie Goronflot
HR Manager

Send resume to nathalie.goronflot@synovate.com

Job title/position:

Specialist in Processing Market Research Data

Division/department:

International Data Processing Centre in Sofia

Job description

Working in the Synovate Data Processing Centre, you'll be responsible for:

• Scripting/programming of market research surveys and questionnaires
• Data preparation management
• Creation of reports and best-of-class solutions involving the latest software technology in market research
• Keeping strict deadlines and interacting with international internal clients

Requirements

• Analytical skills and attention to detail
• Basic experience & knowledge on programming (Visual Basic or any other object oriented programming language)
• Good level of SPSS and/or Quantum would be a plus
• Excellent command of spoken and written English
• Knowledge of German, French, Spanish, Italian or other language would be a plus
• Ability to match business requirements with IT solutions
• Team spirit

We are offering:

• A competitive salary and benefits
• A stimulating international work environment
• Training on some new scripting Languages and Technologies (SPSS Dimensions Technology)
• Opportunities for career advancement across our global network

To see all our openings in Bulgaria visit www.jobs.bg.

Last day of publishing is December 31, 2008

Contact(s) for this vacancy:

Temenuzhka Racheva

Send resume to hr.bulgaria@synovate.com