Synovate 24 is a customer loyalty tool. It empowers car manufacturers and dealers by putting them in immediate touch with car buyers and enables them to receive customer feedback and respond to it fast.

Within 24 hours of a customer visit, manufacturers can:

Listen to the voice of the car buyer detailing their positive and negative experiences recorded and emailed to you.

Respond to customer problems immediately thanks to an electronic message alert that's also sent to the dealer.

Accelerate customer loyalty by addressing customer concerns quickly before they lead to permanent dissatisfaction.

By using comparative data for tracking and benchmarking, Synovate 24 helps you to anticipate customer service issues rather than just reacting to them.

Benefits to your dealers

Enhanced customer satisfaction with the overall auto sales and service experience.

Increased word of mouth recommendation as customers discuss the good service with family, friends and colleagues.

Increased likelihood to purchase from the same dealer again.